Return Policy

Returns

• Due to the perishable nature of chocolate products, returns are not accepted after delivery.
• Returns are only considered if the product is received in a damaged, defective, tampered, or incorrect condition.
• Any issue must be reported within 24 hours of delivery.
• Clear photographs of the product and packaging must be provided for verification.

Refunds

• Refunds are available only for orders canceled before dispatch.
• Refunds may be issued if a damaged, defective, or incorrect product is verified by our team.
• Refunds may also be processed if the ordered product is unavailable and cannot be fulfilled.
• Approved refunds will be credited to the original payment method within 5–7 business days.

Exchanges

• Exchanges are available only for damaged, defective, or incorrectly delivered products.
• Exchange requests must be submitted within 24 hours of delivery.
• All exchange requests are subject to verification by our customer support team.

Non-Eligible Cases

• Opened or partially consumed products.
• Products damaged due to improper storage after delivery.
• Orders with incorrect shipping information provided by the customer.
• Products purchased during promotional or clearance sales, unless received damaged or incorrect.

Order Cancellation

• Orders can be canceled only before dispatch.
• Once an order has been shipped, cancellation requests cannot be accepted.

Contact Support

• For return, refund, or exchange requests, contact our customer support team with your order details and photographs of the issue.
• Requests received after the specified reporting period may not be eligible for review.